Elitecube Refund & Return Policy
Effective Date: July 8, 2026
At Elitecube, we are committed to providing a hassle-free gym equipment rental experience. This Refund & Return Policy explains how cancellations, refunds, returns, and security deposits are handled.
By subscribing to any Elitecube rental plan, you agree to the terms outlined below.
1. Order Cancellation
Before Delivery
- Orders may be cancelled before the equipment is dispatched.
- If the order has not been dispatched, any amount paid will be refunded after deducting applicable payment gateway charges (if any).
- If the equipment has already been dispatched, applicable delivery and logistics charges may be deducted from the refund.
After Delivery
Once the equipment has been delivered and installed, the subscription is considered active and the cancellation policy mentioned below will apply.
2. Minimum Rental Commitment
Every rental plan has a minimum committed tenure selected by the customer at the time of placing the order.
The discounted monthly rental offered by Elitecube is based on this committed tenure.
3. Early Subscription Cancellation
Customers may choose to end their subscription before the committed tenure. However, an early termination charge equivalent to one month’s rental will apply.
Example:
- Monthly Rent: ₹2,500
- Selected Plan: 6 Months
- Customer cancels after 3 months
Early termination charge:
₹2,500 (One Month’s Rent)
The remaining refundable amount (if any) will be adjusted after deducting:
- One month’s rental as an early termination fee
- Any outstanding dues
- Damage charges, if applicable
This policy helps cover transportation, installation, refurbishment, and inventory allocation costs incurred by Elitecube.
4. Returns at the End of Subscription
At the completion of your committed rental period:
- Customers may request pickup through the Elitecube website or customer support.
- Our team will schedule pickup at a mutually convenient date.
- Equipment should be kept accessible and in reasonably clean condition.
- Normal wear and tear is acceptable.
5. Extension of Subscription
Customers may continue renting the equipment beyond the committed tenure, subject to product availability.
The monthly rental applicable after the committed tenure may differ from the original plan and will be communicated before renewal.
6. Damaged or Defective Equipment
If equipment arrives damaged or develops a genuine functional issue during normal usage:
- Report the issue within 24 hours of delivery for transit-related damage.
- For technical issues during the rental period, Elitecube will arrange inspection, repair, or replacement at no additional cost, provided the issue is not caused by misuse.
7. Customer-Caused Damage
Customers are responsible for equipment damage caused by:
- Improper handling
- Unauthorized repairs or modifications
- Physical abuse
- Water or fire damage
- Electrical damage due to improper power supply
- Negligence
Repair or replacement costs will be assessed by Elitecube and charged accordingly.
8. Refund Eligibility
Refunds are applicable only in the following cases:
- Order cancelled before dispatch (subject to deductions, if applicable)
- Security deposit refund after successful pickup and inspection
- Duplicate or excess payments
Refunds are generally processed within 7–10 business days after approval.
9. Non-Refundable Charges
The following charges are non-refundable:
- Delivery charges
- Installation charges
- Pickup charges (where applicable)
- One-month early termination fee
- Repair charges due to customer negligence
- Subscription charges for the period already utilized
10. Equipment Pickup
Before pickup, customers should:
- Remove personal belongings from or around the equipment.
- Ensure access for our pickup team.
- Disconnect electrical connections where applicable.
Failure to provide access at the scheduled pickup may result in a rescheduling fee.
11. Security Deposit (If Applicable)
If a security deposit has been collected:
- It will be refunded after successful pickup and inspection.
- Any unpaid rental dues, damages, missing accessories, or applicable penalties may be deducted before refund.
12. Force Majeure
Elitecube shall not be liable for delays in delivery, pickup, repairs, or refunds caused by circumstances beyond our reasonable control, including natural disasters, strikes, government restrictions, transportation disruptions, or other unforeseen events.
13. Contact Us
For cancellation requests, refunds, returns, or support, please contact Elitecube Customer Support through the contact details provided on our website.
We are committed to making your fitness journey simple, convenient, and worry-free.